30 Day Money Back Guarantee & Refund Policy
At Musket & Hatchet, we want to ensure that you are 100% happy with your purchase. Simply return the unused portion and we’ll refund your money.
If the reason for the return was our fault, we’ll return your full purchase price and the return shipping is on us. However, if there is nothing wrong with our product our service and you simply changed your mind about your order, we reserve the right to deduct the return shipping cost from your refund.
If you have any sales or customer service questions, do not hesitate to contact us. However, if you feel the product(s) you purchased are not the best fit for your requirements and you attempted to resolve issues with our support staff, we want to make things right.
We’d love to know where things went wrong, or how we can improve. Follow the steps below for a full, no-hassle, refund within 30 days of your date of delivery. Please have your order number handy (you’ll need it to start the refund process) and why you’d like a refund, so we can issue a refund as quickly as possible.
We make every attempt to process the refund as quickly as possible. But Stripe (our payment processor) or your financial institution can take up to 20 days for the refund to reflect in your bank account/card.
Requesting a Refund
Follow the steps below to start your refund request:
- Find your order number. It will be in emails about your order or, if you created an account with us, you can look up your orders in My Account
- Start the return process here: Musket and Hatchet Returns
- In the form, you’ll enter your order number and your shipping zip code. Please select each product you want to return and select why you want a refund.
- Once you submit the return request, you will receive an auto response from us. That just lets you know we’ve got your request.
- Once we’ve had a chance to review your request we will be in touch confirming the refund process.